Privacy Policy

Effective Date: May 23, 2025

This Privacy Policy describes how SubPort LLC ("SubPort", "we", "us", or "our"), located in Denver, Colorado, USA, collects, uses, and shares your information when you access or use our social e-commerce platform, www.Sub-Port.com, and any related services (collectively, the "Service").

By using the Service, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.

1. Information We Collect

We collect various types of information from and about you, including personal information, in several ways:

1.1. Information You Provide Directly:

• Account and Profile Information: When you create an account, we collect your name, email address, phone number, and password. Creators provide additional information such as store names, store descriptions, store avatars, store banners, product names, product prices, and product descriptions.
• Communications and Interactions: We collect content of your communications, such as comments you post on products, messages with customer support, and any other information you choose to provide (e.g., product like IDs, store subscription IDs).
• Payment Information: While SubPort does not directly store full credit card information, payment processing is handled by Stripe. We may receive limited payment information from Stripe, such as transaction IDs, card type, and the last four digits of your card, to facilitate transactions and payouts.

1.2. Information Collected Automatically:

When you access or use our Service, we automatically collect certain information:

• Device and Usage Information: This includes your IP address, country, city, region, device type, operating system, browser type, and specific usage data suchating pages visited, time spent on the Service, clicks, search queries, items liked, stores subscribed to, and purchase history.
• Referral Information: We collect the URL of the website you visited before navigating to SubPort.
• Cookies and Tracking Technologies: We use strictly necessary cookies to remember authenticated users and enable essential site functionality. You must accept our cookie policy to use the site. (See Section 5 for more details).

1.3. Information from Third Parties:

We receive information from third-party service providers essential to our operations:

• Stripe: We receive transaction IDs and Stripe Connect IDs to process payments and facilitate Creator payouts.
• Printful: For print-on-demand items, we receive product information and fulfillment statuses.
• Other Service Providers: We use Google Cloud for data storage and Google Analytics for analytics. Emails are sent through Resend, our email service. These providers may process data on our behalf.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

We accept returns for physical items only under the following conditions:

• Provide and Operate the Service: To enable purchases, facilitate Creator stores, process payouts, and send digital items.
• Personalize User Experience: To offer recommendations based on your likes and store subscriptions.
• Analytics and Service Improvement: To understand how users interact with our Service and to improve its functionality, content, and user experience.
• Marketing and Promotion: To send newsletters and promote Creators (you can opt-out of marketing communications).
• Security and Fraud Prevention: To protect our Service, users, and Creators from fraudulent activity and unauthorized access.
• Customer Support and Dispute Resolution: To respond to your inquiries, provide support, and resolve disputes.
• Comply with Legal Obligations: To meet legal requirements and enforce our Terms of Service.

3. How We Share Your Information

We may share your information with the following categories of recipients:

• With Creators: When you make a purchase, Creators receive your name, shipping address, and contact information necessary to fulfill your order. Creators can also see analytics related to their store and order information specific to their sales.
• With Fans: Creators' public information (store name, description, avatar, banner, product listings) is visible to Fans.
• Service Providers: We share information with trusted third-party service providers who perform functions on our behalf, such as cloud hosting (Google Cloud), analytics (Google Analytics), and email delivery (Resend). These providers are contractually obligated to protect your information.
• Legal & Security: We may disclose your information if required by law, such as in response to a subpoena, court order, or government request, or when we believe disclosure is necessary to prevent fraud or protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, asset sale, or similar transaction, your personal information may be transferred to the acquiring entity. We will notify you via a prominent notice on our website or email if such a transfer occurs and your data practices materially change.

4. Data Security

SubPort is committed to protecting your information. We do not directly store credit card information; all payment processing is handled securely by Stripe. We implement access controls and other administrative, technical, and physical safeguards for data stored within our systems to help protect against unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

We use "strictly necessary" cookies on our Service. These cookies are essential for the operation of the website, enabling core functionalities such as remembering authenticated users and ensuring site functionality. You must accept our cookie policy to use the site.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements (e.g., transaction records).

7. Children's Privacy

SubPort is intended for users who are at least 13 years of age or older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information.

8. Your Choices and Rights

You have certain rights regarding your personal information:

• Access and Correction: You can access and update much of your personal information directly through your account settings. You may also request a copy of the personal data we hold about you.
• Deletion: You can request the deletion of your personal data. Please note that we may be required to retain certain information by law or for legitimate business purposes (e.g., transaction records, legal obligations).
• Opt-Out of Marketing: You can opt-out of receiving promotional emails or newsletters from us by following the unsubscribe instructions provided in those emails.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SubPort LLC
Denver, Colorado, USA
Email: support@sub-port.com